You went above and beyond.
From the bottom of my heart, THANK YOU for assisting me and my brothers with the engraving of my parents’ headstone in time for our memorial service the last weekend. It looked absolutely beautiful – even better in person than the pictures you sent. You went above and beyond to help me and honor the time schedule we were on, and my family and I are grateful for that.
Please pass along our appreciation to your team, and particularly your engraver, who made this all possible. Your efforts and your kindness during the process will never be forgotten.