Great Professionalism and Patience

Shetler Memorials,

I very much appreciate all of the good work that you and your company did to prepare and place the memorial marker on the gravesite for my mother, Mary Adeline Berry. The digital image of the marker that you sent to me will be a very important entry into a scrapbook of memories about my Mom.

You handled two situations of delay with great professionalism. First, you waited until my cousin, Karen Martin, verified mom’s year of birth. Second, you were patient about receiving payment for your services from my late mother’s account in Pittsburgh.

Your willingness to communicate by telephone and cellular phone, with me and my cousin Karen in order to facilitate the completion of the project made a great positive difference in the outcome. Should I have the opportunity to recommend your service of crafting memorial stones to anyone in the Johnstown area, I would not hesitate to do so.

Sincerely,

James C. Berry