...I appreciate all you did!

Dear Christina,

Here is a little gift from Mesa, AZ.  It is just a little thing to show how much I appreciate all you did.  The Biel stone looks great!  Thanks again!

Michael Paris

Absolutely excellent assistance and service!

Dear Mr. Urbach,

When I was looking for a place to purchase a memorial a friend of mine recommended Shetler Memorials.  My friend also said I should talk to Rich Bailey because of an outstanding experience he had earlier with him.  

The process of designing the memorial I had in mind took nearly nine months to complete. There were numerous designs, changes and revisions over that period of time. Mr. Bailey was always there to answer my questions and offer suggestions which were extremely helpful. During that time Mr. Bailey and I were on the phone or exchanging emails nearly every day.  Mr. Bailey was always available and quickly answered any question I had. Or when a problem arose he resolved it immediately.  I cannot begin to put into words the absolutely excellent assistance and service I received from Mr. Bailey.

The memorial was unveiled on the anniversary of my wife Lisa's passing. It is a beautiful memorial and a wonderful tribute to my wife. None of this would ever have been possible if it had not been for Mr. Bailey. I will be forever thankful to him.

Thank you very much for having such incredibly great people like Mr. Bailey. He is a true reflection of the excellent company, Shetler Memorials. I would never hesitate to recommend Shetler Memorials to anyone based on my tremendous experience and complete satisfaction with the service and the memorial I purchased for my wife.


Blaine E. Pynkala

I am glad we came to you!

Shetler Memorials,

I want to thank you for your kindness you showed us during the loss of our son, Tony Gaydos.  I am glad we came to you for our needs on finding a headstone for him.  We never thought we would find ourselves in this position but you were very respectful to us and did not try to push us into anything that we did not want.  Thank you so much again for your kindness during our grief.  If I know anyone facing this part in their lives, I will definitely send them to you!  Merry Christmas and God bless you and your family.

Marie and Joseph Donitzen

Really went the extra mile!

Shetler Memorials, 

Thank you so much for helping me with the headstone problem.  I really appreciate your courteous service.  I know this was not a high dollar transaction for the business but you were as dedicated to high quality service as if it were and the pictures really went the extra mile.  I look forward to seeing the site in person. 

Cary Jones

...all of the good work that you and your company did...

Shetler Memorials,

I very much appreciate all of the good work that you and your company did to prepare and place the memorial marker on the grave site for my mother, Mary Adeline Berry.  The digital image of the marker that you sent to me will be a very important entry into a scrap book of memories about my Mom.

You handled two situations of delay with great professionalism.  First, you waited until my cousin, Karen Martin, verified mom's year of birth.  Second, you were patient about receiving payment for your services from my late mother's account in Pittsburgh.

Your willingness to communicate by telephone and cellular phone, with me and my cousin Karen in order to facilitate the completion of the project made a great positive difference in the outcome.  Should I have the opportunity to recommend your service of crafting memorial stones to anyone in the Johnstown area, I would not hesitate to do so.  

Sincerely, James C. Berry

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